Terms of Service 1

Terms of service.

Hello and welcome to www.papelink.com, the official website of S.C. MF HANDEL DEVELOPMENT S.R.L, legal entity, headquartered in Bucharest, District 2, Viitorului Street, no 45, having serial number in the Trade Register J40 / 10238/2018, unique fiscal registration code 39634780.

By accessing and browsing the www.papelink.com website, the terms and conditions set out below are fully accepted. Users of the site will have permanent access to the terms and conditions of use of the site so that they can consult them at any time. If they do not agree with the terms and conditions imposed, users must stop accessing the site.

Changes to the site

The terms and conditions may be changed at any time by the site administrator, the new provisions being applicable from the moment the revised form is displayed on the site. Exceptions are orders that are being executed, which will be completed under the conditions applicable at the time of acceptance of the order. We can also update the content on the site, so it may not always be complete.

The Company

SC MF HANDEL DEVELOPMENT S.R.L with headquarters in BucharestDistrict 2, Viitorului Street, no 45, having serial number in the Trade Register J40 / 10238/2018, unique registration code fiscal 39634780.

Contact: E-mail address: office@papelink.com / Postal address:District 2, Viitorului Street, no 45, Bucharest, Romania

Definitions

Client: natural person / legal person who makes an account on the site and places an order or who places an order, without the existence of a prior account;

Account: the section of the site consisting of an e-mail address and a password, which allows the customer to send the order in electronic format and which contains information about the customer and the customer's history on the site (orders, tax invoices, etc.);

Website - domain www.papelink.com

Order - an electronic document that intervenes as a form of communication between the company and the customer, through which the customer sends to the company, through the site or by e-mail, to contact@papelink.com his intention to benefit from the company's services presented on site. At the same time, the Order term includes the operation described above mediated by a phone call to the company's telephone number, followed by a written order confirmation, by sending a message of acceptance of the order by the company to the customer.

Products - any product offered by the company, mentioned in the order, to be supplied by the company to the customer, as a result of the concluded contract.

Campaign - the action of displaying on the site, a finite number of services / products, with a limited and predefined stock, for a limited period of time set by the company.

Contract - represents the distance contract concluded between the company and the customer, without the simultaneous physical presence of the company and the customer, through the site, as a result of accepting an order placed by the customer to benefit from a certain service.

Content: All information on the site that can be visited, viewed or accessed using electronic equipment; the content of any e-mail sent to customers by the company by electronic means and / or any other available means of communication; Any information communicated by any means by an employee / collaborator of the company, to the client, according to the specified contact information; Information related to services / products and / or tariffs charged by the company in a certain period; Data relating to the Company or other data thereof.

Document: These Terms and Conditions.

Newsletter: means of periodic information, exclusively electronic, respectively electronic mail (e-mail) on the services / products and / or promotions carried out by the company in a certain period.

Transaction: the collection or reimbursement of an amount, resulting from the provision of a Service by the Company, to the Client, by using the services of the card processor agreed by the company, regardless of the delivery method.

Specifications: all specifications and / or descriptions of the Services / Products, as specified in their description throughout the Site.

Products - any product offered by the company, mentioned in the order, to be supplied by the company to the customer, as a result of the concluded contract.

Campaign - the action of displaying on the site, a finite number of services / products, with a limited and predefined stock, for a limited period of time set by the company.

Document: These Terms and Conditions.

Specifications: all specifications and / or descriptions of the Services / Products, as specified in their description throughout the Site.

Contractual Report

1.1. The products supplied by the company are the object of the contractual relationship established between the company and the customer under the conditions of this document.

1.2. By registering an order, the customer agrees with the form of communication (telephone or e-mail) through which the company carries out its operations.

1.3. In order to conclude a valid contract between the company and the customer for the supply of products, he will send the company an order, through the site.

1.4. After receiving the order, the company will analyze the possibility of its execution - by reference to the specific elements indicated by the Customer in the Order form, as it was individualized at the time of placement - and will send the Customer within 24 hours an email (at e-mail provided to the company) comprising either the acceptance in the execution of the order, or the reason why it cannot be performed or requires modifications.

1.5. The contract between the company and the customer for the provision of services and the supply of products is considered concluded at the time of receipt by the customer from the company, by e-mail of the notification of acceptance of the Order in its final form - as provided in point 2.4. The contract thus born is concluded in Romanian. Orders placed by the Customer and accepted by the Company are stored in the Personal Account of each customer, insofar as he has chosen the option to create an account. At the same time, the Company keeps a register of the accepted Orders, for a period of 120 days from the date of generation.

1.6 The document, the customer's orders and the information provided by the company on the site will form the basis of the Contract.

Contractual Agreements

2.1. Access to place an order is allowed to any customer. For justified reasons, the company reserves the right to restrict access to certain customers in order to place an order and / or to some of the accepted payment methods, if it considers that based on the customer's conduct or activity on the Site, his actions could harm in any way society. In such cases, the customer may contact the company to be informed of the reasons which led to the application of the above measures.

2.2. Communication with the company can be done by direct interaction with it on the site or through the addresses mentioned in the "contact" section of the Site.

2.3 The Company reserves the right to require customers to enter captcha validation codes manually, in order to protect the information on the Site. To the extent that the Customer does not provide the company with all the information necessary for the correct placement of an Order and implicitly for the conclusion of the Contract, an automatic message will be generated to the Customer on the occasion or after completing the order form.

2.4. The Company may publish on the site information about services and / or Products and / or promotions practiced by it in a certain period of time and within the limit of available stock.

2.5. All tariffs related to the products and / or Services presented on the site are expressed in lei (RON) and include VAT. Under certain conditions, the tariffs do not include the adjacent transport costs (for the delivery of the products), which are highlighted in the order placed, at the end of the registration procedure, and which are paid together with the payment of the price of the ordered services.

2.6. The customer is not invoiced by the company for any other cost associated with the operation of ordering the services provided, such as: cost for. use of telephone / electronic means, bank fees, etc. The usual tariff plan practiced by the fixed / mobile telephony operator applies to the telephone number provided to the Client for contacting the Company.

2.7. The company is not / cannot be held responsible for any other additional costs incurred by the customer for making online payments for services, including but not limited to currency conversion fees applied by the issuing bank of his card, if the currency its issuance differs from RON or different bank fees charged by the respective unit. The Client is responsible for this action.

2.8 Considering the practical aspects arising from the personalization of the services provided and the products provided, at the client's request, all the information used to describe the products and / or services available on the Site (static / dynamic images / multimedia presentations / etc.) represents a contractual obligation on the part of the company, these being used exclusively as a presentation.

Assignment and subcontracting

3.1 The company may assign and / or subcontract a third party for services related to order fulfillment, with the information of the client, without the need for his consent. For example, the customer knows and accepts that some deliveries of products can be made at any time through a third party service provider. The company will always be responsible to the customer for all contractual obligations.

Intellectual and industrial property rights

4.1. The content, as defined in the preamble of the document, including but not limited to logos, stylized representations, commercial symbols, still images, dynamic images, text and / or multimedia content presented on the site, are the exclusive property of the company, being -all reserved the rights obtained in this respect directly or indirectly.

4.2. The customer is not allowed to copy, distribute, publish, transfer to third parties, modify and / or otherwise alter, use, link to, expose, include any content in any context other than the original intended by the company, include any off-site content the removal of the signs that signify the copyright of the company on the content than with the express written consent of the company.

4.3. The customer may copy, transfer and / or use elements that fall within the content of the content only for personal purposes, only if this approach does not conflict with the provisions of the document.

Order procedure

5.1. The customer can place orders on the site, by adding the desired products and / or services in the shopping cart, following to complete the order by making the payment in one of the ways expressly indicated. The addition of a product / service to the shopping cart, in the absence of order completion and subsequent acceptance of the order by the company, does not entail the valid registration of an order, implicitly the correlative obligation of the company to provide a customer service.

5.2. By completing the order, the customer agrees that all data provided by him, as indicated in the order form provided, are correct, complete and true at the time of placing the order.

5.3. By launching the order, the customer agrees that the company can contact him, by any means available / agreed by the company on the coordinates provided by the customer, in any situation where it is necessary to contact the customer.

5.4. After accepting an order from the customer, the company reserves the right to cancel the order, informing the customer, without any subsequent obligation of either party to the other and without any party being able to claim damages from the other party, in the following cases:

non-acceptance by the issuing bank of the client's card, of the transaction; subsequent invalidation of the transaction by the card processor approved by the company; the data provided by the client on the site are incomplete and / or incorrect;

5.5. To the extent that the customer places an order and performs the transaction of payment of its price and, subsequently, the company is unable to accept the Order, the latter will inform the Customer about this matter, and will order the return of the amount paid by Customer within a maximum of 24 hours, on the payment coordinates of the bank account from which the payment was made.

6.1. Given the nature of the services provided by the company as well as the products provided, customers do not have a right of withdrawal, within the meaning of the law, in connection with orders placed.

6.2 The company comes to the aid of its customers and seeks to satisfy their legitimate and substantiated requests for cancellation or modification of the placed order.

6.3 Thus, to the extent that an order placed has not yet been accepted by the company until the moment when the customer will request the modification or cancellation of the order in question, the customer may request the cancellation and / or modification of the order without penalties. In such a situation, the customer is obliged to send the company an e-mail regarding the modification / cancellation of the order, obligatorily mentioning the order number in the subject of the electronic message. The company will communicate to the customer its confirmation in the sense of modifying / canceling the respective order. If a payment of the price of the canceled order has been made, the company will order the return of the price (on the payment coordinates of the bank account from which the payment was made) within maximum 24 hours from the date of confirmation of the cancellation of the order. If a payment of the price of the Order has been made subject to change, the company will keep the amount of money paid on account of the price of the new order. To the extent that there is a price difference to be returned to the customer, the company will order the return of the price (on the payment details of the bank account from which the payment was made) within 24 hours from the date of confirmation of the order change. The customer is obliged to pay any price difference for the new modified order, within a maximum of 24 hours from the date of the modified order. The order thus modified can no longer be subjected to a new modification process, at the customer's request.

6.4 As a general rule, for practical reasons, deriving from the nature of the products provided in the execution of orders, the company cannot accept the modification or cancellation of orders that have been accepted. However, to the extent that there are objective reasons why the customer wishes to modify or cancel an accepted Order, he is asked to contact the company to identify possible remedies. The company will inform the customer in writing of the acceptance in the sense of modifying or canceling such an accepted order.

6.5 In any case, the company has the right to refuse at any time requests for modification or cancellation of accepted orders, submitted less than 1 working day before the date on which the products were to be delivered, without the need to indicate any objective reason other than the existence of the right in question according to the document, and without the return of the price or the payment of any other amount of money as compensation.

Invoicing and payment

7.1. The prices of the products and services are those displayed on the site at the time of placing an order. The prices displayed on the site include T.V.A. according to law.

7.2. The price is paid by the customer on the occasion of placing each order, through the site, using the online payment methods indicated by the site.

7.3. The price and payment method are specified in each order, being displayed in the last stage of placing orders. The company will issue to the customer an invoice for the products and services provided, the customer being obliged to provide all the necessary information for the generation of the fiscal document.

7.4. The company will send to the customer the invoice related to the order accepted exclusively in electronic format, by adding the invoice to the customer's account or by e-mail, to the e-mail address mentioned by the customer.

7.5. For a correct communication of the invoice related to the order as well as for the correct execution of the services (especially regarding the product delivery coordinates), the customer has the obligations to update his personal account data whenever necessary.

7.6. The customer has access to a record of invoices issued by the company and orders placed through the personal account, if he has chosen to generate an account.

Product Delivery

8.1. The company will deliver the products provided within the services ordered by the customer, in a door-to-door courier system. The delivery address is indicated by the customer when placing the order. To the extent that this address will change after the order is issued, the customer is obliged to notify the company at least 12 hours before the time set for delivery, by sending an e-mail to this address to the address provided by the company.

8.2 Delivery can be made throughout Romania by express courier to the address specified by you, but also on the territory of the European Union. Please use the address where you can be found between 9 am and 5 pm, on working days, deliveries being made mainly during this period.

8.3 From the moment we deliver the package to the courier, the products will reach the customer in 2-3 working days, but we cannot guarantee a fixed delivery time, this depends on the courier company.

8.4 The company will ensure the proper packaging of the products in order to deliver them.

8.5 The company will make the deliveries of products through courier services, to the addresses indicated by the Customer according to those established in point 9.1. The time interval for deliveries can be indicated by the Customer by Order (for details) and will be indicated by the company through the order acceptance message.

8.6 The obligation of the company for the delivery of the products is fulfilled by handing them over to the consignee according to the indicated delivery schedule. To the extent that the customer is not available for delivery under these conditions, the company will try to contact the customer on the contact number provided, so that the latter indicates to the company the person to whom the delivery of products is valid, in the absence of the customer. . If the Customer cannot be contacted under these conditions or if no person can be appointed to take over the products, the company is released from the obligation to deliver the products, considering that all obligations arising from the accepted order have been executed according to the delivery of the products. at the address indicated. Ownership and risk of the products will be transferred at the time of delivery in accordance with this section.

Execution term

9.1 The execution term of the orders is 20 working days from the receipt of the confirmation given by the customer / buyer by e-mail, for the “Print Good”. Any modification of the order entails the extension of the execution term.

Quality and content of delivered products

10.1 The products provided by the company through the services performed are described in the specific sections on the site.

Applicable law

11.1 This document as well as all the relations that will exist between the company and the client regarding the products provided or the services executed through the site are subject to the Romanian law.

11.2 Any disputes between the company and customers will be resolved amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts in Bucharest.

Privacy

12.1. No public statement, promotion, press release or any other form of disclosure to third parties regarding orders / contract / company will be made by the customer without the prior written consent of the company.

12.2 By transmitting information or materials through the site, customers give the company unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute such materials or information.

12.3. By registering the company in the database on the occasion of creating an account, the client offers his express consent, within the limits of the legislation in force, to be contacted by the company in connection with the contractual relationship between them.

Advertising

13.1. When the client creates an account on the site, he has the possibility to express his agreement regarding the receipt of Newsletters from the company regarding the services / products offered. The option regarding the agreement issued by the customer can be modified at any time, by contacting the company in this regard.

13.2. The waiver of the receipt of the Newsletters by the Client can be made at any time using the specially designed link within any Newsletters;

13.3. Waiver of receipt of Newsletters does not imply waiver of acceptance of the applicability of this Document.

Processing of personal data

14.1. According to the requirements of Law no. 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data, amended and supplemented, the company has the obligation to manage safely and only for the specified purposes, the personal data provided by its customers.

14.2. The purpose of data collection is: informing customers about the status of their account, informing customers about the evolution and status of orders, evaluation of products and services offered, commercial activities, promotion of products and services, marketing, advertising, media, administrative, development

14.3. By completing the data in the account creation and / or order form, the customer declares and unconditionally accepts that his personal data be included in the company's database and gives his express and unequivocal consent that all such personal data be stored, used and processed indefinitely territorially and / or temporarily by the Company for the development and / or development by the company of its own activity, according to the notification of processing of personal data having as holder the company.

14.4. By reading the document, customers confirm that they have taken note of the fact that they are guaranteed the rights provided by law, namely the right to information, the right to access data, the right to intervene, the right to oppose, the right not to be subject to an individual decision. , the right to go to court in case of violation of the rights guaranteed by Law 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data.

14.5. Based on a written request, dated, signed and sent to the company, you can exercise, free of charge, for one request per year, the right to be confirmed that your personal data are or are not processed.